Refund and Cancellation Policy
Argate (argate.ai) is operated by THE24S TEKNOLOJİ YAZILIM VE DANIŞMANLIK ANONİM ŞİRKETİ. All order processing and payments are conducted by our Merchant of Record, Paddle.com Market Ltd. Our refund and cancellation policy fully matches Paddle's standard Buyer Refund Policy.
1. Subscription Cancellation
You may cancel your Argate subscription (Plus, Pro, or Enterprise) at any time directly through your account dashboard or via Paddle with zero penalties:
- Navigate to Billing & Plans in your account dashboard.
- Select Cancel Subscription or downgrade your plan.
- Alternatively, cancel directly with one click via Paddle Buyer Support at paddle.net.
Billing Cycle Access
When you cancel your subscription, cancellation takes effect at the end of your current prepaid billing cycle. You will retain full access to all features and quotas until that date, with no future charges.
No Penalty or Lock-in
There are no cancellation fees, hidden terms, or lock-in penalties.
2. Refund Policy (Paddle Standard)
Our refund policy operates in strict compliance with Paddle's Merchant of Record standard Buyer Refund Policy:
14-Day Full Refund Window
If you are not satisfied with your purchase, you are entitled to a full refund within 14 calendar days of your transaction date.
No Qualifiers or Restrictions
In accordance with Paddle's terms, your right to a refund is not restricted by arbitrary quota usage thresholds, API volume caps, or platform exceptions. Requests submitted within the 14-day window are honored in full.
3. How to Request a Refund
You can submit a refund request through either of the following channels:
Method A: Directly via Paddle (Fastest)
You can request a refund immediately via the receipt emailed to you by Paddle upon purchase, or by visiting Paddle Buyer Support at paddle.net with your Order ID.
Method B: Via Argate Support
Email our team at contact@argate.ai or support@the24s.com with your account email and Paddle Order ID. We will promptly process the request through Paddle on your behalf.
4. Refund Processing
Once approved, refunds are credited back to your original payment method (Credit Card, PayPal, etc.) by Paddle within 3 to 7 business days, depending on your financial institution.
Operated by THE24S TEKNOLOJİ YAZILIM VE DANIŞMANLIK ANONİM ŞİRKETİ with Paddle.com Market Ltd
Our order process and payment transactions are conducted by our Merchant of Record, Paddle.com Market Ltd. Customer service inquiries and refund requests can also be submitted directly through Paddle Buyer Support.